Cancellation Policy
Effective Date: 20 Dec, 2025
Website: Dr. Naz’s Skincare
Location: Jammu, India
At Dr. Naz’s Skincare, we understand that plans can change. Please review our cancellation policy carefully before placing an order.
Order Cancellation
-
Orders can be canceled only before they are dispatched.
-
To request a cancellation, please contact us immediately at [your support email] with your order number.
-
Cancellation requests are subject to order status verification.
Post-Dispatch Cancellation
-
Once an order has been shipped or dispatched, it cannot be canceled.
-
Any refusal of delivery after dispatch will not be eligible for a refund, except in cases of verified damage or incorrect product delivery.
Refund for Canceled Orders
-
If your cancellation request is approved before dispatch, the refund will be processed to the original payment method used at checkout.
-
Refunds are typically processed within 7–10 business days, depending on the payment gateway or bank processing time.
Cash on Delivery (COD) Orders
-
COD orders can be canceled only before dispatch.
-
Repeated COD order cancellations or refusals may result in restrictions on future COD purchases.
Important Notes
-
Orders placed during sales, promotions, or special offers may not be eligible for cancellation once processing has started.
-
Dr. Naz’s Skincare reserves the right to cancel an order in case of pricing errors, stock unavailability, or suspected fraudulent activity.
Contact Us
For cancellation requests or assistance, please contact:
📧 Email: help@drnazsskincare.com
⏰ Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM